Shipping policy

Thank you for supporting Wildly Rooted Sisterhood! We’re committed to getting your Sisterhood gear packed with care and on its way to you as quickly as possible.

ORDER PROCESSING

Most orders are processed within 3–7 business days unless otherwise stated on the product listing.

Because some of our merchandise is made-to-order or customized, certain items may require additional production time.

Business days do not include weekends or holidays.

During new releases, special events, holidays, sales, or periods of unusually high order volume, processing times may be longer.

CUSTOM & MADE-TO-ORDER ITEMS

Custom, personalized, and made-to-order products may have longer processing times than ready-to-ship merchandise.

Estimated production or processing times may be included in the individual product listing.

Please remember: processing time and shipping/transit time are separate. Selecting an expedited shipping method does not necessarily shorten the time required to produce a custom item.

SHIPPING

Shipping rates and available shipping methods will be displayed at checkout when applicable.

Estimated delivery times begin after your order has been processed and shipped.

Once an order has been transferred to the shipping carrier, actual delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside the control of Wildly Rooted Sisterhood.

TRACKING

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Name
  • Street address
  • Apartment or unit number
  • City, state, and ZIP code

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Wildly Rooted Sisterhood is not responsible for orders delivered to an incorrect address supplied by the customer.

RETURNED PACKAGES

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, additional shipping charges may be required before the order can be resent.

Original shipping charges are non-refundable in these circumstances.

LOST PACKAGES

If your package appears to be lost in transit, please contact us so we can review the tracking information and help determine the appropriate next steps.

Depending on the circumstances, a carrier claim may need to be completed before a replacement or refund can be considered.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with members of your household.
  3. Check with neighbors when appropriate.
  4. Allow a short period of time in case the carrier marked the package delivered before completing delivery.
  5. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact Wildly Rooted Sisterhood and we will assist where reasonably possible.

DAMAGED ORDERS

If your merchandise arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photographs of the packaging, merchandise, and damage so we can review the issue.

Please keep the merchandise and original packaging until the issue has been resolved.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally arrive in separate packages, particularly when items have different production times.

If this happens, you may receive separate tracking information for each shipment.

DELIVERY ESTIMATES

Any delivery dates provided are estimates unless expressly guaranteed.

Wildly Rooted Sisterhood cannot guarantee carrier delivery dates or be held responsible for reasonable carrier delays outside our control.

If we are unable to ship your order within the timeframe required by applicable law, we will provide any required notice, cancellation option, or refund.

QUESTIONS ABOUT YOUR ORDER

If you have questions or concerns about your shipment, please contact Wildly Rooted Sisterhood with your name and order number so we can assist you as quickly as possible.

We appreciate your patience, understanding, and support of our Sisterhood.